JOIN OUR JOURNEY

Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent.

Our entrepreneurial spirit means success is rewarded and there are no limits to what you can achieve, which our employees agree with, evidenced by being a Campaign ‘Best Place to work’ for the last 5 years in a row, Campaign's Independent Agency of the Year 2024 and The Sunday Times Best Places to Work 2025. We are IPA Effectiveness accredited, an IPA People-First agency and widely awarded including a double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites.

Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Hovis, Sharps Bedrooms, SunLife, Standard Life, Laithwaites Wine, EMMA Mattresses, Save the Children, Mind, Guide Dogs, , Alzheimer’s Society, RNLI and Clearscore.

OUR VALUES

• Commit to Doing the Right Thing (Act with integrity and accountability)
• Help People Flourish (Invest in people)
• Dig Deeper to Understand Better (Data driven curiosity)

OUR COMMITMENT TO YOU

Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties.

On top of that, we offer extra benefits, which make life at Medialab even more rewarding:

• Time to Unwind – 22 days holiday (+ Christmas holiday closure), birthday & mental health day off, holiday buying scheme, flexi-hours and work abroad scheme.
• Hybrid Working – Balance between home and office. We welcome requests for flexible working arrangements from the commencement of employment.
  Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support.
• Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and unlimited free professional counselling.
• Supporting Families – Enhanced parental leave, flexible working and life assurance.
• Giving Back – Paid charity days and sustainability initiatives.
• Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture.

THE OPPORTUNITY

This role provides visibility, forward planning and actionable insights that enable Medialab to deliver against client scope while protecting margins and supporting our people. To ensure all client facing and enablement teams are resourced accurately and efficiently, balancing scope, capacity and skills while driving commercial efficiency. 

WHAT YOU'LL BE DOING 

Resource Management

•  Map every client’s scope of work into accurate FTE plans, that are updated on a monthly basis and align with the phasing of client activity.

• Continuously adjust resource plans, in collaboration with our Client Managing Directors, Business Directors and other senior stakeholders, based on campaign peaks troughs and overall client needs, recommending internal moves or redeployment.

• Ensure and facilitate resource moves are implemented smoothly and effectively, providing clear communication across our senior leaders. 

• Partner with Team Leads and Managers to ensure the right people are working at the right level, on the right tasks and at capacity for each client.

• Monitor and identify over-servicing/under-servicing across client accounts and provide clear recommendations on resourcing changes (e.g. redeployment, internal moves, cross-team support) and addresses issues with senior leaders.

• Understand potential resourcing impact of new business & organic growth opportunities being converted, forward plan and make recommendations in terms of resource required.

• Drive consistency in workload management across client teams to reduce last-minute resourcing fixes.

• Build a clear view of availability, skills and experience within teams to inform resourcing decisions.

• Track and report the outcomes of resourcing changes to ensure actions are implemented effectively and deliver the intended impact.

Reporting & Commercial

• Own timesheet data reporting and analysis, ensuring systems are fit for purpose and timesheet completion is accurate and compliance is upheld across the business. Highlight under/over-servicing trends.

• Produce regular (weekly/monthly/quarterly) management information and insights on utilisation, resourcing gaps and client profitability for senior leadership and the board.

• Provide actionable recommendations from data (e.g. comp ratio drivers, efficiency improvements, internal movement).

• Identify underutilised resource that can be used across clients or to focus upsell opportunities based on availability.

• Measure and report on efficiency improvements delivered through better resourcing.

Process & Platforms

• Review and recommend resourcing process improvements and resource management tools that improve inefficiency and insight across Medialab, so decisions can be made quickly and confidently.

• Create and manage a clear process for successful resource movement, ensuring decision-making responsibilities are embedded and consistently followed.

WHAT YOU'LL BRING

• Proven experience in resource management, operations, or commercial planning within a digital, media, creative or consultancy environment.

• Strong commercial acumen, with the ability to interpret timesheet data and link resourcing decisions to profitability, comp ratio targets, and client scope.

• Analytical mindset: confident using data to identify gaps, create insights, and present actionable recommendations.

• Excellent stakeholder management, able to work with senior leaders and influence decision-making.

• Strong organisational skills with the ability to juggle multiple priorities, deadlines and stakeholders.

• Skilled at workload planning and balancing team capacity, with a focus on protecting both delivery and wellbeing.

• Clear communicator with the ability to present complex insights simply and persuasively, up to board level.

• Experience using industry standard resource & timesheet platforms

• Experience of procuring, introducing and embedding new resource & timesheet platforms

• Background in an agency environment, with understanding of client scopes and FTE planning.

• Proven ability to spot efficiency improvements and embed new approaches to resourcing.

• Knowledge of succession planning, skills mapping and workforce development approaches.

• Interest in how AI and automation could support smarter resourcing and decision-making.